Effective date: 9 November 2026.
1. Who we are
Zoovet is a mobile app for the care of pets, farm animals and stray animals people look after. The controller of your data is İsmayıl Sultanlı (individual developer), Baku, Azerbaijan. Contact: privacy@zoovet.app.
This policy follows the Law of the Republic of Azerbaijan "On Personal Data". We also apply the GDPR to users in the European Union.
2. What we collect
| Data | Why | Source |
|---|---|---|
| Account: name, e-mail (Google sign-in), phone number | sign-in, account security, preventing fake accounts | you |
| Profile: role (pets / farm / strays), language, district | tailoring the app | you |
| Your animals: species, breed, age, weight, vaccine, treatment and reminder records | care plan, calendar, giving the AI vet the history | you |
| AI vet chats, photos, videos, voice | answering your question, animal history | you |
| Community posts, comments, photos and videos | showing them to other users | you |
| Vet verification documents: diploma, ID card | checking veterinary qualification | you (only if you apply) |
| Subscription status | unlocking paid features | Google Play |
| Technical data: device model, app version, crash logs | fixing bugs, security | your device |
| Website waitlist: email, language, sign-up time | telling you when the app launches | you (zoovet.app website) |
What we do not collect:
- Precise GPS location. Only the district you choose is stored.
- Card details. Google Play handles payment.
- Location data in your photos (EXIF/GPS). It is removed on upload.
3. How we use it
- To run the app: care plans, reminders, community, AI vet.
- For AI answers: your question and the relevant animal history are sent to an AI provider. AI answers are not a veterinary diagnosis.
- For safety and moderation: reviewing reports, preventing spam.
- To improve the service: aggregate, anonymous statistics.
- To train models: your content (for example, a count you corrected, or a photo) is used only with your separate consent. You can withdraw that consent at any time.
We do not sell your data and do not share it with ad networks.
4. Who we share it with (processors)
| Provider | Role | Location |
|---|---|---|
| Google Firebase (Google LLC) | sign-in, database, file storage, notifications | EU (Frankfurt, europe-west3) and US |
| Anthropic PBC | AI vet answers | US |
| Google Cloud (Cloud Run) or Modal Labs, Inc. | photo and video analysis (vision models) | US / EU |
| Cloudflare, Inc. | website, security, media delivery | global |
| Google Play | subscription payments | global |
These providers process data only on our instructions.
We may disclose data to authorities where the law requires it. When a notifiable animal disease is suspected, the app only advises you. Whether to report it is your decision.
What you post in the community (posts, comments, photos, name, district) is visible to all users.
5. How long we keep it
- Account, animal and chat data: until you delete your account.
- Videos sent for analysis: deleted after analysis. Only the result and one frame are kept.
- Vet verification documents: deleted 30 days after the decision. The status, name and specialty are kept.
- Waitlist email: deleted at the latest 6 months after we send the launch notice, or sooner if you ask. We do not use it for advertising and do not share it.
- After you delete your account: data is erased within 30 days. Records the law requires us to keep (for example, payment records) are the exception.
6. Your rights
Under Profile → Privacy you can:
- download your data (export);
- correct it;
- delete your account;
- withdraw consent.
For other requests, write to privacy@zoovet.app. We reply within 30 days.
7. Children
The app is not intended for children under 16. If we find such an account, we delete it.
8. Security
Data is encrypted in transit. Access is limited by role; vet documents are visible to the Zoovet team only.
No system is 100% secure. If a breach happens, we notify you and the authorities as the law requires.
9. Changes
We announce changes to this policy in the app. For significant changes, we ask for your consent again.