Effective date: 9 November 2026.
1. Agreement
By using Zoovet you accept these terms and the Privacy Policy. The service is provided by İsmayıl Sultanlı (individual developer), Baku, Azerbaijan.
2. What the service is, and is not
Zoovet offers information, care plans, reminders, a community and an AI-based assistant for animal care.
Zoovet is not a veterinarian.
- The AI vet, the symptom engine and image analysis give likelihoods and information. They do not diagnose and do not prescribe treatment.
- Only a vet decides on medicines and doses.
- In emergencies, contact a vet immediately. Emergencies include severe injury, bleeding, breathing difficulty, poisoning and mass deaths.
- If you suspect a notifiable disease (for example, avian influenza), you must contact the state veterinary service as the law requires.
- If an animal bites or scratches you, wash the wound and see a doctor right away (rabies risk).
3. Account
- You must be over 16 to register.
- Your information must be accurate.
- You are responsible for keeping your account secure.
- One person may hold one account. Opening an account in someone else's name is prohibited.
4. Subscriptions and payment
- Some features are paid. Plans and prices are shown in the app.
- You buy subscriptions through Google Play. They renew automatically at the end of each period, and the next period is charged unless you cancel.
- Cancellations and refunds follow Google Play's rules.
- Plan limits (for example, analyses per month or call minutes) are shown in the app.
- We announce price changes in advance. A new price applies from the next period.
5. Community rules
Prohibited:
- insults, threats and discrimination;
- spam, ads and sales listings (until a marketplace section exists);
- content that shows or promotes cruelty to animals;
- sharing other people's personal data or exact address;
- false or dangerous medical advice, and prescribing drug doses if you are not a vet;
- pretending to be a vet or Zoovet staff.
When a rule is broken:
- Content reported by 3 different users is hidden automatically until a moderator reviews it.
- Accounts that break the rules may be restricted or closed.
The "Verified vet" badge:
- It is granted only after the Zoovet team checks the documents by hand.
- It may be withdrawn for false information or after complaints.
- It does not guarantee that every answer a vet gives is correct.
6. Your content
You keep ownership of the photos, videos and text you share. You grant Zoovet a free, non-exclusive licence to display, store and technically process that content in the service. The licence ends when you delete the content.
Use of your content for model training requires your separate consent.
You are responsible for making sure your content does not infringe anyone's rights.
7. Prohibited use
- Collecting the app's content or data by automated means (scraping).
- Reverse engineering or copying the app, except where the law allows it.
- Probing the system's security.
- Using the service for unlawful purposes.
8. Limitation of liability
- The service is provided "as is".
- To the extent the law allows, we are not liable for decisions you make based on AI or analysis results.
- In any case, our liability is limited to the amount you paid us in the last 12 months.
- Nothing in these terms excludes liability that the law does not allow us to exclude, such as liability for intentional harm.
9. Changes and suspension
We may change or discontinue features. If a significant change affects a paid feature, we give advance notice. You may delete your account at any time.
10. Governing law
These terms are governed by the laws of the Republic of Azerbaijan. We will first try to settle any dispute by negotiation. If that fails, the dispute goes to the courts of the Republic of Azerbaijan. Your statutory consumer rights are not affected.
11. Contact
support@zoovet.app, Baku, Azerbaijan.